For centres that use the Triage function. From inside the Triage service, users first change the Service type to the desired Full-Service (see Conflict Check changes above for service definitions) then click ‘Conflict Check’ to search carefully for correct existing Full Client. Clicking ‘Existing’ Client button in Conflict check will add your newly transformed service to the existing client. Be careful not to click “New Client” in conflict check, or a duplicate client will be inadvertently created, which will need to be merged.
Once Triage Services have been created, Users need to review the Triage list and decide how to proceed with these new clients/services.
Some Triage functions and processes are under review to ensure intuitive and consistent handling of data in CLASS
Step 1.Select Triage from the CLASS menu on the left.
The list of current Triage services awaiting actions will be displayed. It will initially be displaying in order or priority. The Priority is chosen at the time of creating the Triage.
4. The centre may decided it cannot proceed with providing a service to the person. This may be due to a conflict of interest, no capacity or the problem relates to an area of law not provided by the centre. In this case: