With recent updates to CLASS, one can see that existing clients’ Basic Details and Contact Details have been greyed out in the main Client page. This mechanism was implemented to prevent people from overriding past records, such as addresses. To edit these details, move onto “Additional Details” tab next to the “Client” tab.
Moving onto Additional Details tab will reveal 4 sections where Client details can be updated. In order to update the address, click on “New” (red box).
If the change is due to a mistake that you want to rectify, there is also the option of removing the existing field by ticking the relevant box (blue box) and clicking “Delete.”
During Intake Step 1, you will find that there is no field to record emails in Client Personal Details section. This was intentional in that Intake Step 1 was designed to record bare minimum of data needed in Conflict Checking process. It was deemed that Emails are less likely to be used for conflict checking purposes, and hence the field to record emails was not included in Step 1.
By the time you reach Step 4, you will encounter the field to record emails, but they won’t be editable from the Client page. Leaving this field blank would not cause problems in completing Step 4 unless your centre has set this field mandatory. However, if the email address must be added to this section, you will need to add this detail in the Additional Details tab.