This is a fairly simple report which shows the number of actions, by action type, across service types (you could also use funding category, problem type, assigned to, here, whichever is relevant for your reporting needs).
This report is distinguished from DIY recipe 6: Service Actions Report because that report is about drilling down to client, service, action details, whereas this report is just about de-identified action count data.
This report was requested because sometimes you cannot see the true weight of a service without seeing the number of actions attached to it – an ongoing non legal support service may be 1 service in other reports but it could contain a great number of actions – some centres report upwards of 50 actions for some services. This could be show across service types, as in the example here, or for something else like funding category or problem type, or on an individual service basis (but then you are moving more towards the alternate recipe mentioned above).
It is important to break down the actions by action type in order to filter out some actions such as simple correspondence actions e.g. phone call notes, to actions like court attendances and mediations, etc. It is up to centres to determine how they use this information.
The example screenshot below is not a report containing a lot of data, but we can see this is a quick way to see the number of a particular action type provided in in a certain service type. If funding category is added alongside or instead of service type, you get a breakdown of actions by funding category, etc etc.
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