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C02. Clients by Priority Group (percentage)

Overview

Previously known as: CC2 ClientDemo by Percentile

Purpose: This report shows the demographic breakdown of clients who have been identified to be in Priority groups (defined by the NPA). The Total Clients column is shown as a number while the columns are displayed in percentages. Some Priority Group columns are further broken down into sub-categories, and these %’s across the entire Priority Group should add up to 100%. Columns without sub-categories show a % figure in comparison to the Total Clients.
 
This report is identical to C01 except instead of numbers of clients C02 shows % of the Total Clients. 

This reporting on percentages shows the distribution of vulnerable clients, allowing one to see at a glance if these prioritised groups of clients are receiving most assistance compared to other groups that are considered less vulnerable. For example, most CLCs should aspire to see higher percentages in Nil or Low Income columns and lower in Medium or High Income.

Columns Show:

  • High priority client groups identified by the National Partnership Agreement, then further breakdown of those columns for applicable criteria such as gender, age, income, etc. 

Rows show:

  • The centre name and percentages of each criterion. Typically your centre or lots or centres determined by the catchment chosen. 

Report Type: Standard

Preview

Filters available in this report

This report can be ‘filtered’ so that the results are limited to data that meets the criteria chosen in the filter panel. The filters available for this report are

  • Date Range
  • Funding Categories – Choose all, one or several Funding categories
  • Catchment –  The Catchment chosen will determine which centres will be shown. 

For more information – see the page on filters

 

The following should be considered when analysing this report

Notes

  • This report counts percentages of unique clients assisted in a selected date range.
  • Priority groups are identified by various fields in CLASS. Some of these are on the Client record, e.g. date of birth and Indigenous status, and some of these are on the Service record, e.g. family violence indicator and disability status. 
  • Where a field is on the Service page, and the Client has more than one service relevant to the period, the report counts where any of these services meets the criteria. For example: Jo has had three Legal Advices in the same reporting period, and on 1 of those Legal Advices it is recorded that Jo was homeless. On the other 2 Legal Advices, Jo was not homeless. This report will count 1 client in the Homelessness Indicator.
  • Geographic data, i.e. Rural, Regional and Remote, is not yet included in the report. It will be added as soon as possible, and will be based on client primary address details.
  • Selecting “Yes” for Homeless indicator only captures data that is mapped to the response “Yes.” Report will not include responses that are mapped to “Unknown” or “At risk of.”
  • The option “negative income” is not shown as part of income level, which means the percentages added up in the yellow box will be less than 100% if there is an entry with “negative income” in the reporting period.
  • The column, “People Who are Culturally or Linguistically Diverse,” may also be less than 100% as neither of the sub-column options (Yes, Interpreter / Translator Required & Main Language Spoken At Home Not English) would be applicable to clients whose first language is English.
  • Priority Group sub-categories may also not always total exactly100% due to rounding up or down. 

 

Definitions

Priority Groups, or demographic

  • Gender
  • Age
  • Experiencing financial disadvantage
  • Income Level
  • Family living at home with dependent children
  • Disability Status
  • Indigenous Australians
  • Culturally and linguistically diverse
  • Experiencing or at risk of family violence
  • Residing in rural or remote areas
  • Experiencing or at risk of homelessness

 

Total Clients

Number of unique clients that had a service (not including Information, Referral and Triage services) delivered in the reporting period where:

Service Type is Legal Advice OR Discrete Non-Legal Support OR Facilitated Resolution Process OR Duty Lawyer

AND

Date of Service/Open Date is ≥ Start of Period AND ≤ End of Period

OR 

Service Type is Ongoing Non-Legal Support OR Legal Task OR Dispute Resolution OR Court/Tribunal OR Other Representation

AND

Close date ≥ Start of Period AND ≤ End of Period

 

Gender
MaleFemaleOther

Percentage of clients where:

Gender is mapped to Male

DIVIDED BY

Total Clients

x 100

Percentage of clients where:

Gender is mapped to Female

DIVIDED BY

Total Clients

x 100

Percentage of clients where:

Gender is mapped to Other

DIVIDED BY

Total Clients

x 100

 

Children and Young People aged 24 or under

Age (for comparative purposes)

Older Persons

0-17

18-24

25-34

35-49

50-64

65 & over

Percentage of clients where:

Client service open date – client date of birth is between 0-17

DIVIDED BY

Total Clients

x 100

Percentage of clients where:

Client service open date – client date of birth is between 18-24

DIVIDED BY

Total Clients

x 100

Percentage of clients where:

Client service open date – client date of birth is between 25-34

DIVIDED BY

Total Clients

x 100

Percentage of clients where:

Client service open date – client date of birth is between 35-49

DIVIDED BY

Total Clients

x 100

Percentage of clients where:

Client service open date – client date of birth is between 50-64

DIVIDED BY

Total Clients

x 100

Percentage of clients where:

Client service open date – client date of birth is ≥ 65

DIVIDED BY

Total Clients

x 100

 

People Experiencing Financial DisadvantageIncome Level*
 Nil incomeLowMediumHigh

Percentage of clients where:

Financial disadvantage indicator value is mapped with ‘Other’ in the Types & Categories / Total Clients * 100

Percentage of clients where:

income level is mapped to ‘Nil income’ / Total Clients * 100

Percentage of clients where:

income level is mapped to ‘Low ($1-$599) / Total Clients * 100

Percentage of clients where:

income level is mapped to ‘Medium ($600-$1000)’ / Total Clients * 100

Percentage of clients where:

income level is mapped to High ($1250+)’ / Total Clients * 100

 

Family Living with Dependent Children Living at Home*
Married/De factoAll excluding ‘Married/De facto’

Percentage of clients where:

ANY Service has [The number of dependent children is ≥ 1  

AND 

(relationship status is mapped with ‘Married (registered and de facto)’]

OR

Family Type is mapped with ‘Two parent family with dependent children’) / Total Clients * 100

Percentage of clients where:

ANY Service has [The number of dependent children is ≥ 1  

AND 

(relationship status is NOT mapped with ‘Married (registered and de facto)’] 

OR

Family Type is mapped with ‘Sole parent family with dependent children’) / Total Clients * 100

 

Disability and/or Mental Illness

Percentage of clients where:

ANY Disability Status is mapped with ‘YES’ in the Types & Categories / Total Clients * 100

 

Indigenous Australians

Percentage of clients where:

Aboriginal & Torres Strait Islander Status is mapped with ‘Yes’

OR

‘Yes, Aboriginal’

OR

‘Yes, Torres Strait Islander’ OR ‘Both Aboriginal and Torres Strait Islander’ / Total Clients * 100

 

People who are culturally or linguistically diverse

Requires Interpreter

Main language spoken at home not English

Percentage of clients where:

Requires Interpreter value is mapped with ‘Yes’ / Total Clients * 100

Percentage of clients where:

 Main Language Spoken at Home value is not equal to ‘English’.

OR

Unknown

OR

Not Stated

OR

Not Applicable / Total Clients * 100

 

People experiencing Family Violence

Family Law

Civil or Criminal Law

Percentage of clients where:

Family Violence Indicator is mapped with ‘YES’ in the Types & Categories

AND

problem type map type = Family Law / Total Clients * 100

Percentage of clients where:

Family Violence Indicator is mapped with ‘YES’ in the Types & Categories

AND

problem type map type = Civil Law

OR

Criminal Law / Total Clients * 100

 

Outer Regional and Remote Clients*

Percentage of clients where:

Service in Regional Area = outer regional

OR

Remote

OR

Very Remote / Total Clients * 100

 

Homelessness Indicator

Percentage of clients where:

Homelessness indicator value is mapped with ‘Yes’ in the Types & Categories / Total Clients * 100

 

Refer to the Data Consistency Guide for definitions of Service types such as Discrete Services, Ongoing Services and Community Projects. 

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