DIY Recipe 14: No Shows

Step-by-step guide

  1. Open the list of Reports, which is found under the CLASS Menu ‘Reports and Accountability’ (bottom left corner of CLASS). Next click menu item ‘Reports’ (top left menu).
  2. Search for then select the DIY report template with the Display name: “DIY Service Client”
  3. Set the ‘Start Date’ and ‘End Date’ (alternatively select a ‘Rolling Date Range’)
  4. Set ‘Additional Reporting Dates’ to ‘Service Date (Completed Service)’
  5. Under Funding Categories, select all (unless you only want to look at a specific funding category).
  6. Open the Field List by clicking the Customise button in the top right
  7. Drag ‘Service Type’ into ‘Drop Filter Fields Here’
  8. Drag all of the following fields to ‘Drop Row Fields Here’ (NOT in ‘Drop Column Fields Here’)
    • Service ID
    • First Name
    • Last Name
    • Assigned To
    • Open Date
  9. Make sure the fields are in the correct order and match the image
  10. Click ‘Load Report’
  11. Click the filter button on the Service Type field, untick all ‘(Show All)’ and select only ‘No Show’ (or whatever your centre calls them).
  12. Save and Share as required.


Image of how the report should look before clicking Load Report:

Image of how the Service Type filter selection should look once you have loaded the report: