S 04.1 Services by High Level Problem Type

General

Start Date	Date Picker
End Date	Date Picker
Funding Category	Funding Categories Combination

Catchment (for Centres)

Overview

Previously known as: CA4 – Services by High Level Problem Type

Purpose: This report displays a number of different types of services provided in a period, divided between three Law Types (Family Law, Civil Law and Criminal Law), and then further broken down into High Level Problem types (listed below) included in each Law Type. Note that some numbers can appear as decimals if multiple problem types can be attached to a service (see in the Notes section).

Report Type: Standard

This is part one of three reports that make up S04. This report, S04.1, focuses on all services to individuals except representation services. For representation services (S4.2) click here, and for services to the community (S04.3), click here.

Preview

Due to large number of data the report can run for multiple pages.

The following should be considered when analysing this report

Notes

This report is a service count. There may be multiple services per client relevant in this report.

High Level Problem Types

Civil Law
Child protection	Injury compensation
Consumer	Mental health law
Consumer credit	Motor vehicle property damage
Credit and debt	Neighbourhood disputes
Discrimination	Proceeds of crime
Domestic violence protection orders	Social security
Employment	Veterans entitlements
Environment	Victim compensation
Guardianship for adults	Wills and estates
Health	Other services for victims of violence
Housing	Other civil law problem type
Immigration Law

Family Law
Child representation/Independent Children’s Lawyer	Parenting arrangements
Child support	Spouse maintenance
Divorce de-facto separations and/or annulment	Surrogacy
Domestic/Family violence	Other family law problem type
Family law property

Criminal Law
Abduction	Prohibited and regulated weapons and explosives offences
Acts intended to cause injury	Property damage
Drug importation	Public order offences
Environmental pollution	Robbery extortion and related offences
Fraud, deception and related offences	Sexual assault and related offences
Homicide and related offences	Theft and related offences
Illicit drug offences	Traffic and vehicle regulatory offences
Miscellaneous offences	Unlawful entry with intent/burglary break and enter
National Security offences	Robbery, extortion and related offences
Offences against government procedures government security and government operations	Other criminal law problem type
People smuggling

Referrals

Referrals can be made as a stand alone service or as part of another service, as seen in the screenshots below. Total number of referrals in reports equals the amount of selected options in the Referral To (Simple or Facilitated) fields of all services that were delivered in the reporting period . Numbers will now also include the amount of standalone referral services without anything specified in the Referral To (Simple or Facilitated) fields. This report counts each referral by combining Simple and Facilitated Referrals. Future reports will distinguish between these types.

From a new intake, one can make referral as a standalone service.

One can also select a different service type, such as Legal Advice, and put down information for simple or facilitated referral performed as part of another service. For example, on a Legal Advice you may select 2 organisations in the Referral To (Simple) field, and 1 organisation in the Referral To (Facilitated) field. This is considered as 3 referrals.

Referrals can appear as decimal numbers in reports that are in relation to problem types, as seen below.

This is because multiple problem (law) types can be attached to a single service, as seen below.

Here, three problem types are attached to a service. Child support review of assessment, tenancy services, divorce, and sexual assault and related offences. This means that for reporting purposes of C07, one referral service will be divided between Family Law, Civil Law, and Criminal Law, adding 0.3 to each problem type, which results in decimal figures.

Definitions

Law Type	High Level Problem Type	Information	Referral	Legal Advice	Discrete Non Legal Support	Ongoing Non Legal Support	Legal Task	Facilitated Resolution Process
e.g. Civil Law	e.g. Housing	Number of Services where: Service Type equals ‘Information’ AND Date of Service is between start of period AND end of period AND Problem type, or one of the problem types, is mapped to Housing	Amount of selected options in the Referral To (Simple or Facilitated) fields of all services that were delivered in the reporting period EXCLUDINGCourt/Tribunal, Other Representation AND Dispute Resolution AND for Discrete services Date of Service is between start of period AND end of period for Ongoing Services Close Date is between start of period AND end of period AND Problem type, or one of the problem types, is mapped to Housing	Number of Services where: Service Type equals ‘Legal Advice’ AND Date of Service is between start of period AND end of period AND Problem type, or one of the problem types, is mapped to Housing	Number of Services where: Service Type equals ‘Discrete Non Legal Support’ AND Date of Service is between start of period AND end of period AND Problem type, or one of the problem types, is mapped to Housing

Law Type

High Level Problem Type

Information

Referral

Legal Advice

Discrete Non Legal Support

Ongoing Non Legal Support

Legal Task

Facilitated Resolution Process

e.g. Civil Law

e.g. Housing

Number of Services where:

Service Type equals ‘Information’

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Amount of selected options in the Referral To (Simple or Facilitated) fields of all services that were delivered in the reporting period

EXCLUDINGCourt/Tribunal, Other Representation AND Dispute Resolution

AND

for Discrete services

Date of Service is between start of period AND end of period

for Ongoing Services

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Number of Services where:

Service Type equals ‘Legal Advice’

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Number of Services where:

Service Type equals ‘Discrete Non Legal Support’

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Refer to the Data Consistency Guide for definitions of Service types such as Discrete Services, Ongoing Services and Community Projects.

S 04.1 Services by High Level Problem Type

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Overview

Preview

Notes

Referrals

Definitions

Acknowledgement of Country

Community Legal Centres Australia is inclusive of everyone in our community