The CLASS Administrator(s) for each Centre are responsible for creating new user accounts, however the CLASS Helpdesk can assist.
No. Each User Account must have an individual email address, unique to CLASS.
We need unique email addresses to ensure CLASS is secure and access to CLASS is monitored and accountable. It also means that the ‘Audit trail’ is accurate. Using shared mailboxes makes auditing incredibly difficult in some situations.
The email address is required for receiving ‘Reminders’ created in CLASS.
Creating individual emails for each volunteer at a CLC can be a burdensome and costly process, however CLCs Australia does not recommend using shared mailboxes for volunteers who need to use CLASS, so there are a few options:
This all depends on whether you have conditional access and MFA switched on for your AAD though, so you may need to use the alternate login process which is described on this page, just scroll down until you find the heading for it.
Volunteers are set up with CLASS Accounts the same way as other Users. Understandably, volunteers may require a lower level of access so there is a template ‘Volunteer’ Role available. This can be amended on a Centre or individual basis as required.
All CLASS Users must have their own email address. The email address is used to receive CLASS Reminders, such as a court appearance or critical date. As most volunteers do not have their own Centre email address, there are a few options. Centres should make their own assessment of which option is most appropriate and taking centre policies and procedures into account. The options include:
For more assistance, contact the Helpdesk.
CLASS has been designed to work on many devices including desktop computers, tablets and smart phones. To begin with, CLASS will work best on desktop computers and laptops, both PC and Mac. Tablet and smart phone accessibility will be optimised in a later update to CLASS.
We alway recommend accessing CLASS through Google Chrome, as CLASS was optimised to work with this browser. The Microsoft Edge browser may also work, as well as Opera, as long as they are up-to-date.