Before using CLASS

What do you need?

You will need a reasonably modern and stable computer.

Check that your computer’s anti-virus and malware protection is up to date.

You will need a stable and reasonably fast Internet connection. To test your internet speed you are able to simply google ‘Internet Speed Test’. A result of 15-20mbs is considered reasonably good. Hitting well below that mark may cause problems accessing CLASS.

CLASS has been developed to work with the internet browser Google Chrome and it is the recommended browser for CLASS and available for all mainstream desktops and device operating systems (Windows / Mac / Linux / Android etc). Functionality, stability and performance on other browsers such as Firefox, Safari or Edge cannot be guaranteed. Older versions of Internet Explorer are especially not recommended.

It is not recommended to access CLASS through a remote desktop application. These have been known to cause issues; including slow performance, dropouts, and lowered efficiency.

1. CLASS Worker and User Accounts

To access CLASS co-joined Worker and User Accounts will be set up by your Centre’s CLASS Admin. Workers are the list of everyone that has worked or volunteered or been involved with your centre at any time in history. By contrast, User Accounts are a sub-set of workers that have current CLASS access accounts.

A Worker account must be set up first, then a User account will be created from within the Worker Account. Each Worker/User must have an individual account. Sharing accounts or passwords will result in reduced usability and may also be in breach of security and privacy standards.

Your Centre CLASS Admin(s) is the first contact at your centre for user account issues. Urgent assistance can be requested from the CLASS Helpdesk.

More detailed information on user accounts including how to login for the first time can be found at Your CLASS User Account.

2. Online Training

CLCs Australia uses a system called Redback for video conferencing and providing training. All CLASS users should attend a CLASS Introduction training session, however some may choose to watch a pre-recorded session instead. Some users may wish to also attend more detailed sessions on specific topics when they become available. Registration is required to attend one of these sessions. To view the schedule and register, go to our training calendar.

Additional training, may be made available in the future. To make a request, contact the CLASS team.

3. JIRA

JIRA is the platform for CLASS documentation, videos, forums, and your gateway to the CLASS Helpdesk.

JIRA is the software the CLASS Helpdesk team are using to manage your help requests, and for related CLASS project tracking and application development.

To access Jira you need to create an account by visiting http://jira.classhelpdesk.org.au. You can choose your own username and password. Please do not share these.

Request Helpdesk support at the JIRA Helpdesk. For more information about getting assistance see the Help and Support page.

4. User Documentation

The most comprehensive guide for understanding all things CLASS is the User Manual.

Centre Admins should read both the User Manual and the Admin Manual.