Information to include in your ticket that will really help achieve a quick resolution:
Troubleshooting Tips – Try this first!
If the issue just affects you, and/or is a part of CLASS that stopped working for you during the day, even though might have used it recently, sign into CLASS in a new incognito or private window, or just restart your computer! You might fix the issue immediately, and not need additional help.
If neither of those works, follow the clear the CLASS cache steps.
Bonus Points Available!
Recording your screen gives us the most information about your issue available and really helps us get you a quick answer. Record your screen as you recreate/replicate the issue, and then attach the screen recording to the JIRA ticket. If you are comfortable, you can even add audio and tell us what your issue is all about as you perform the steps.
The easiest ways to record your screen (and the ones we use daily) are:
There are some other great free options to record your screen, but check with your internal IT team as they may already have something installed on your machine, which they prefer you to use.