User Experience (UX1) Enhancements Package

During the COVID pause, we sought feedback from the sector about improving CLASS for Centre users. We heard your suggestions for improvement and are ready to release the package of user enhancements which will improve the CLASS user experience overall. Also included in this release are a few bug fixes that centres have reported via the helpdesk. 

See what has changed below:

Previously, actions couldn’t be opened from either the conflict check screen, nor the search services screen. They can now be opened for editing from both places, and they’ll be grouped by service.

If you’d like them available from even more places, let us know at the helpdesk.

There’s a new field for ‘Notes’ for each Additional Party.

Here’s a look at it, on the right, under Disability Status:

Also, The ‘Relationship To Client’ field is now multi-select, so you can select that the additional party is a relative of the client and also deceased, for example.

The ‘Relationship To Client’ field, within Additional Parties, is now present in the ‘Additional Fields‘ feature of DIT reports.

The change to the relationship to client field, and the new field are also now available in print templates.

A bug was reported that when you added a new service to an existing client, using the new intake method, and you left the D.O.B. field blank, CLASS would overwrite the existing D.O.B. for the client. This has now been fixed – DOB stays with the client, regardless of whether or not you leave it blank (if the client was already existing in CLASS).  

CLASS admins can also use Field Mapping to make these fields appear (or not) for any service types they like.

It’s a text box and displays below the Disability Status field. Use this field to record any relevant notes about the client’s disability. 

This is what it looks like:

It can’t be used unless something is chosen from the field above it.

Here’s what it looks like in Additional Parties:

It can be dragged to any place you like within the columns. You just go to ‘Customise’ in the top-right and click on ‘Customise Columns’. It’s in there.

It now works predictably; you can tab straight past the field with one key press.

Also, the field now only takes numbers, and only four of them.

It’s now been removed, so no matter which way you view or open your Additional Parties, they’ll display correctly.

This is it:

As always. contact the helpdesk with any questions;


Online Portal:

We also now have a guide on getting the fastest help from the helpdesk;

Known Issues With This Release

1. Go to system settings, field mapping, then search for ‘notes’ in the control caption column.


2. Then click to open the ‘CLS Entity Type: Client’ section. Each one of those results will need to be edited. Just remove Individual from each of them.

3. Obviously, click save and close after each one.

We had multiple reports of timeouts when trying to access search services after the roll out of this release. This issue should now be fixed, however we’re still gathering information from our developers, including any information about potential limitations to search services.

1. Basically, try CLASS in using incognito mode.

2. And if that fixes your issue, closing that window and doing a cache clear could fix it permanently.

3. If that doesn’t work, you’ll need to contact the helpdesk about getting it fixed. Here’s tips on getting help from the helpdesk the fastest way possible.