Here is the full list of Standard fields attached to Services (for Individuals) in CLASS
If an expected field is not on this list, check the Standard Uncategorised Fields List or they may be Custom Fields.
SEE ALSO: this list of Standard Service fields by Service Type to understand which service types use which of these fields.
| Name | Type | Description | Edit Options |
Service Type | Dropdown (single response) | Not designed to be edited, but can be (to fix immediate data entry mistake, rather change nature of service) | In Page |
Service ID | ID | Cannot be edited. Prefix of S for Service. Adds +1 automatically for each new service. | No |
Matter ID | Text | Manual entry only. Can then be searched. | In Page |
Client Name | Text | Links to Client – except if information or referral Service, and Centre has “non-Client” saving turned off (which is common) | No |
Funding Category | Dropdown (single response) | There are National (NPA), State and local Funding categories. Only Local Categories can be added or edited by centre | Types & Categories |
Problem Type | Multi-select (with popup window) | This means Legal Problem Types. Child codes can be added or edited, if they map up to state or national category | Types & Categories |
Primary Law Type | Dropdown (single response) | Child Codes can be added or edited if they map up to state or national category (uncommon to edit) | Types & Categories |
Assigned to | Multi-select (with popup window) | Usually the worker(s) directly handling this service, or may be e.g. volunteer and supervisor | In Page |
Created by | Dropdown | Worker who first created the Service, ie. Did the data entry, automates to who is logged in at creation, but can be edited | In Page |
Keywords | Keywords | Add any keywords, can be searched. | In Page |
Linked Clients | Multi-select (with popup window) | Where other Clients are involved with same service (e.g. flatmates) | In Page |
Linked Services | Multi-select (with popup window) | Some centres use this to indicate Services are linked e.g. happened at same time, or part of same matter | In Page |
View Conflicts | Popup window | Link – for centres that record or double check Conflict Check information, e.g. Conflict Result and Notes. | No |
Date Of Service | Date | Usually automates to Day of data entry, but this automation can be switched off. Equivalent to Open Date- depends on service | In Page |
Open Date | Date | Usually automates to Day of data entry, but this automation can be switched off. Equivalent to Date of Service – depends on service | In Page |
Close Date | Date | Only on ongoing Services. Important for many services as having a date indicates service is closed for many reports. (Some centres also use service status for this) | In Page |
Estimated Time Spent | Dropdown (single response) | Bands of time. Idea is to add to the tally by changing up option here, if service is ongoing. Bands can be edited / changed as long as they report up to NPA codes. Field is named “Estimated Time Spent (Service)” in Types and Categories. | Types & Categories |
Time of Service | Time | Where specific time is needed, e.g. time of appointment or mediation etc | In Page |
Task Type | Dropdown (single response) | Add tasks common to centre. Editable | Types & Categories |
Mode Of Service Delivery | Dropdown (single response) | Was service delivered in person, by phone etc. | Types & Categories |
Outreach | Dropdown (single response) | For services delivered via regular Outreach work, e.g. out of office, at local youth centre, or prison. Adding recommended. | Types & Categories |
Office Location | Dropdown (single response) | Can be added to or edited where centres have multiple permanent offices (Otherwise outreach) Postcode and Suburb recommended | Types & Categories |
Service Status | Dropdown (single response) | Some Centres User this to track certain services. Can be useful in reports. Other centres instead rely on having a Close Date. | Types & Categories |
Interpreter or Translator Used | Dropdown (single response) | Where interpreter(s) were actually used for this service, Distinguished from Client/Requires Interpreter – which says if an interpreter is required (if Possible). Labeled Interpreter/Translator in Types & Categories | Types & Categories |
Outcome | Dropdown (single response) | Applicable to Facilitated Resolution Process Services. Editable by “Service Outcomes” | Types & Categories |
Facilitation Type | Dropdown (single response) | Applicable to Facilitated Resolution Process Services. Editable. | Types & Categories |
Chairperson Practitioner Name | Text | Applicable to Facilitated Resolution Process Services. | In Page |
Chairperson Practitioner Contact details | Text | Applicable to Facilitated Resolution Process Services. | In Page |
Venue Name | Text | Applicable to Facilitated Resolution Process Services. | In Page |
Venue Address | Text | Applicable to Facilitated Resolution Process Services. | In Page |
Venue Contact | Text | Applicable to Facilitated Resolution Process Services. | In Page |
Venue Phone | Text | Applicable to Facilitated Resolution Process Services. | In Page |
Venue Website | Text | Applicable to Facilitated Resolution Process Services. | In Page |
Activity Type | Dropdown (single response) | For Duty lawyer services, e.g. advice, minor appearance, assistance etc | Types & Categories |
Service Result | Dropdown (single response) | Applicable to Ongoing Services. Editable by “Service Result Types” | Types & Categories |
Support Type | Dropdown (single response) | For Non-legal Services – editable title “Non Legal Support Service Type” | Types & Categories |
Referred From | Dropdown (single response) | A field requested by Centres (Not Legal data Standards) Works best if localised to named local organisations etc | Types & Categories |
Referral To (Simple) | Dropdown (multiple response) | Works best if localised to named local organisations etc – Simple = fast referral | Types & Categories |
Referral To (Facilitated) | Dropdown (multiple response) | Works best if localised to named local organisations etc – Facilitated = Warm referral | Types & Categories |
Reason for referral | Dropdown (single response) | Good to keep track especially for “turn aways” or reasons that may result in changing resourcing | Types & Categories |
Financial Disadvantage Indicator | Dropdown (single response) | NPA requirement. Child codes can be added or edited, if they map up to state or national category | Types & Categories |
Family Violence Indicator | Dropdown (single response) | NPA requirement. Child codes can be added or edited, if they map up to state or national category (uncommon to edit) | Types & Categories |
Homelessness Status | Dropdown (single response) | NPA requirement. Child codes can be added or edited, if they map up to state or national category (uncommon to edit) | Types & Categories |
Relationship Status. | Dropdown (single response) | Child codes can be added or edited, if they map up to state or national category | Types & Categories |
Number of Dependent Children | Number | Number only. | In Page |
Number of Other Dependents | Number | Number only. | In Page |
Disability Status | Dropdown (multiple response) | Child codes can be added or edited, if they map up to state or national category | Types & Categories |
Client In Custody Status | Dropdown (single response) | Child codes can be added or edited, if they map up to state or national category | Types & Categories |
Legal Aid Provision | Dropdown (single response) | Child codes can be added or edited, if they map up to state or national category | Types & Categories |
Disability Discrimination Area | Dropdown (multiple response) | Child codes can be added or edited, if they map up to state or national category | Types & Categories |
Youth Service Enquiry | Dropdown (single response) | Child codes can be added or edited, if they map up to state or national category | Types & Categories |
File Number | Text | Legacy field, to match physical file numbers. Many Service hide this field if not used. | In Page |
Archive Date | Date | Legacy date field for physically archived files. Many Service hide this field if not used. | In Page |
Archive Box Number | Text | Legacy box number field for physically archived files. Many Service hide this field if not used. | In Page |
The following are the default mandatory fields:
Note: Centres may choose to add more mandatory fields.
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