The Risk Management Guide provides guidance on the difference between providing Information Service and providing Legal Advice to third parties. It states that where the discussions between the Centre and the other agency are held in such a way that:
then the exchange should be seen as information and not advice. (See Risk Management Guide paragraph 6.7.23, also paragraphs 2.19.5, 6.7.24-27 and 8.5.11-15).
In these cases, you can now record this Information service as a Secondary Consultation.
Secondary consultation services can be added for clients or non-clients. A non-client can be used when you have only delivered an Information or Referral service and can also be used to record a secondary consultation. A non-client requires less information to be entered and is created from the New Intake screen. It also provides the option to delete any client details using the Delete Client Data feature once you close the service.
Centre’s needs to consider the following issues when entering secondary consultations.
Entering as a non-client
Entering as a client
Secondary consultations will be mapped to Information services for NLAP reporting.
Secondary consultations are available in the following DIY reports:
Please note that we have mapped any required fields to the Secondary Consultation service type but there may be some fields regularly used by Centres that they would like to be visible on Secondary Consultation services. Any missing fields can be added via Field Mapping and can be added to custom fields using the same method but from inside the Custom Field settings.
A DIY recipe for secondary consultations will be provided soon to show the number, and to whom they have been provided.
Please refer to the Information section of the Data Consistency Guide for further information about Secondary Consultations.