Critical dates

Where will I find critical dates?

The critical dates associated with actions in a service can be found by finding the service and selecting the critical dates tab.
Critical dates assigned to you can be found in the main navigation of CLASS “My critical dates”.
Critical dates for your service can be searched in the main navigation of CLASS “Search critical dates”.

Frequently Asked Questions

What action types have due dates?

These are the action types that have a due date – and so will appear in critical dates lists if something is entered in the due date field.

Appointments
Court Attendances
Limitation dates
Reminders

The Critical Issue type has a non-mandatory due date. If you enter a due date a critical date record will be created.

For all types: Critical dates records can be created by entering a reminder date.

NB. It is currently (at Sept 2017) possible to trick the system into adding due date for other actions but not recommended. This can occur when the action starts off as one type of action, and the user adds a due date and then changes the type.

What makes something a critical date?

Any action that has a due date or a reminder date will automatically generate a critical date record when its is edited and saved. These records appear in critical dates lists.

What makes something highlight red?

In Critical dates lists if the due date is today or in the past it will highlight in red

What makes something highlight yellow?

In Critical dates lists if the reminder date is today or in the past it will highlight in yellow

Why aren’t some things from the past red or yellow.

If the postponed checkbox has been checked, it removes highlighting from Due date and Reminder Date

Can I delete critical dates?

Yes, as long as that is appropriate for your requirements. These records are generated from action records. Once a critical date record has been created it has a life of its own. So you can delete the critical dates records without affecting the action record.

Why don’t the actions records and the critical dates records look the same?

Once a critical date record has been created it has a life of its own. Further edits of actions will probably create a new critical date record without deleting the original. Critical date records need to be managed independently of action records if you make changes to action records.