Service Conversion Guide

I used to record matters like this, now what do I call it?

The following table is a guide to assist Responsible Persons in transitioning from CLSIS to the new Data Standards terminology used in CLASS. This is not an exhaustive list of possible scenarios at a Centre. Where a Centre requires further clarification about how to record a particular type of work, please consult Community Legal Centres Australia.

Full definitions and examples of each Service can be found in the National Legal Assistance Data Standards Manual.

To be recorded as:	Previously recorded as:	Examples
Services for Individuals
Information	Information
Legal Advice	Advice
Legal Task	Minor Casework (0-5 hours); or other case where representation was not involved; or Advice that involved minor task assistance	Writing to a landlord to advocate for the client Drafting a letter that will go out in the client’s name Conducting research for a client Drafting a court document for the client
Non-Legal Support (Discrete)	Advice (Non-Legal)	Court Support (one off) Financial counselling (one off)
Non-Legal Support (Ongoing)	Casework (Non-Legal) or a sequence of Advice (Non-Legal) activities	Court support or counselling throughout prolonged court proceedings, ie multiple sessions or meetings
Facilitated Resolution Process	Advice or Casework (variation as CLSIS workarounds in place in relevant CLCs)	Mediation session/s where the CLC is the facilitator/mediator
Duty Lawyer	Casework – where ‘Duty Lawyer’ is selected in Case Hours	Advice, representation or assistance by a duty lawyer at court/tribunal
Court/Tribunal Representation	Casework – where ‘Court/Tribunal’ checkbox is ticked	Representation of a client at court or tribunal
Dispute Resolution Representation	Casework – where ‘Primary/Alternative Dispute Resolution’ checkbox is ticked	Representation of a party in a mediation process through Family Court
Other Representation	Casework – all other minor, medium and major cases	Writing a series of letters to a client’s employer advocating for the client where it is not required to proceed to Fair Work Commission.
Services for the Community	Non-Casework Project
Project Type: Community Legal Education – Activities	Project Type: Community Legal Education	Presentation to community organisation about family law proceedings (each presentation is a new Activity)
Project Type: Community Legal Education – Resources	Project Type: Community Legal Education	Publication of a brochure about family law proceedings
Project Type: Community Education	Project Type: Community Legal Education	Presentation to school leavers about managing finances
Project Type: Law Reform and Legal Policy	Project Type: Law Reform and Legal Policy	Provision of a submission to a Senate Enquiry
Project Type: Stakeholder Engagement	Project Type: multiple may apply	Participation in national or state network meeting

Service Conversion Guide

I used to record matters like this, now what do I call it?

Acknowledgement of Country

Community Legal Centres Australia is inclusive of everyone in our community