6. New Information

Informations along with referrals are both types of Services in CLASS, and are created from the menu: CLASS > New Intake. The New intake Workflow has five steps but Informations can be created directly from step 1. If Conflicts are found via the various CLASS conflict check methods, users are directed back to Step 1 of Intake, where the only services available will be Informations and Referrals. See more here:

Content by label

There is no content with the specified labels

Content by label

There is no content with the specified labels

By default, the creation of Informations and Referrals in CLASS will not result in the saving of identifiable information such as Names and addresses, or intake Notes. All these will be deleted upon the clicking of ‘Saving Service’. However, it is possible to change these default settings under certain circumstances, so if required Centre CLASS Administrators should discuss these settings with the CLASS Helpdesk team.

The following shows the CLSIS Screens and then explains where the equivalent fields and functions have ended up in CLASS.

#	CLSIS field	CLASS screen	CLASS field	Notes
1	information ID	My Services	Service ID	Note name Change
2	Information Date	Intake Step 1 > Service Details	Date of Service
3	Problem Types	Intake Step 1 > Service Details	Problem Type	Multiple may be selected
4	Referral To	Intake Step 1 > Referral Details	Referral To (Simple, or Facilitated)	These are split in two. A Simple Referral is where information is provided by the Centre Worker and the Service User makes contact themselves A Facilitated Referral is where the Centre Worker assists the Service User with making contact, such as making a call on the users behalf.
6	Outreach Service – checkbox	Intake Step 1 > Service Details	Outreach	Check box not required
7	Outreach Service	Intake Step 1 > Service Details	Outreach	Options in this field will be initially imported from CLSIS. However CLASS Admins will need to ensure this list is kept up to date.
8	Suburb/Town/Locality	Intake Step 1 > Service Details	Suburb / Town
9	State	Intake Step 1 > Service Details	State
10	Postcode	Intake Step 1 > Service Details	Postcode
11	Contact type	Intake Step 1 > Service Details	Contact Type
13	Referral From	Intake Step 1 > Referral	Referral From
14	Worker	Intake Step 1 > Referral	Assigned to, Created by	There are two equivalent worker fields in CLASS. The Created by field is who created the service. Assigned to is who takes carriage of the service, may be multiple workers.
15	Worker Category	Intake Step 1 > Referral	Not recorded in CLASS	A record of worker position is maintained in the users profile but can’t see a place to define a worker type. Presumably this was used to filter by what section someone worked in.. eg womens, tenancy,
16	Notes	Intake Step 1 > Referral	Intake Notes	Intake Notes

6. New Information

Acknowledgement of Country

Community Legal Centres Australia is inclusive of everyone in our community