C03. Clients by Priority Group (custom)

Overview

Previously known as: CC3 Custom Client Demographics by Number

Report Type: Standard

Purpose: This report presents totals of clients from ‘priority groups,’ in a similar manner to report C01, but this report can also be filtered by various kinds of demographic information, allowing the user to narrow down or customise one’s search. i.e. If one wants to search for a number of female clients who are financially disadvantaged, and also in between the ages of 35-49, one can select such criteria (simultaneously) from the demographic filter that appears on the left side of the database.

Display

The demographic criteria is shown at the top of the report

Columns Show:

High priority client groups identified by the National Partnership Agreement, then a further breakdown of those columns for applicable criteria such as gender, age, income, etc.

Rows show:

The centre name and percentages of each criterion. Typically your centre or lots or centres determined by the catchment chosen.
Geolocation tool is now available in this report and it is accessible from the filter panel section of the report. Select “Aggregate by Administrative Boundary” in Aggregate.

Once the Aggregate has been set as “Aggregate by Administrative Boundary,” it will trigger further options to appear under “Administrative Boundary Type.”

Preview

Filters available in this report

This report can be ‘filtered’ so that the results are limited to data that meets the criteria chosen in the filter panel. The filters available for this report are

Date Range
Funding Categories – Choose all, one or several Funding categories
Catchment – The Catchment chosen will determine which centres will be shown.
Demographic information – Gender, Age groups, Financial Disadvantage, Income Level, Family Living With Dependent Children, Disability and or Mental Illness, Indigenous Australian, Outer Regional and Remote Clients, Homelessness, Client Type, New Clients, Interpreter Translator Required, Main Language Spoken At Home Not English, Family violence.

For more information – see the page on filters

The following should be considered when analysing this report

This report counts unique clients.
Priority groups are identified by various fields in CLASS. Some of these are on the Client record, e.g. date of birth and Indigenous status, and some of these are on the Service record, e.g. family violence indicator and disability status.
Where a field is on the Service page, and the Client has more than one service relevant to the period, the report counts where any of these services meets the criteria. For example: Jo has had three Legal Advices in the same reporting period, and on 1 of those Legal Advices it is recorded that Jo was homeless. On the other 2 Legal Advices, Jo was not homeless. This report will count 1 client in the Homelessness Indicator.
Geographic data, i.e. Rural, Regional and Remote, is not yet included in the report. It will be added as soon as possible, and will be based on client primary address details.

For the demographic filter, the default setting for all the drop-down options is “Any.” This means that the figures appearing in the report will capture all data in relation to those criteria. For example, if one leaves Gender field as “Any,” the data captured will include all clients who are male, female and other.

Total Clients
Number of unique clients that had a service (not including Information, Referral and Triage services) delivered in the reporting period WHERE [(the Service Types map type = ‘Legal Advice’ OR ‘Discrete Non-Legal Support’ OR ‘Facilitated Resolution Process’ OR ‘Duty Lawyer’) AND (the Date of Service/Open Date is ≥ Start of Period AND ≤ End of Period)] OR [(the Service Type map type = ‘Ongoing Non-Legal Support’ OR ‘Legal Task’ OR ‘Dispute Resolution’ OR ‘Court/Tribunal’ OR ‘Representation Other’) AND (the Close date ≥ Start of Period AND ≤ End of Period)

Total Clients

Number of unique clients that had a service (not including Information, Referral and Triage services) delivered in the reporting period

WHERE

[(the Service Types map type = ‘Legal Advice’ OR ‘Discrete Non-Legal Support’ OR ‘Facilitated Resolution Process’ OR ‘Duty Lawyer’)

AND (the Date of Service/Open Date is ≥ Start of Period AND ≤ End of Period)]

[(the Service Type map type = ‘Ongoing Non-Legal Support’ OR ‘Legal Task’ OR ‘Dispute Resolution’ OR ‘Court/Tribunal’ OR ‘Representation Other’)

AND (the Close date ≥ Start of Period AND ≤ End of Period)

Gender
M	F	Other
Total Clients WHERE Gender is mapped to Male	Total Clients WHERE Gender is mapped to ‘Female’	Total Clients WHERE Gender is mapped to ‘Other’

Gender

Other

Total Clients

WHERE

Gender is mapped to Male

Total Clients

WHERE

Gender is mapped to ‘Female’

Total Clients

WHERE

Gender is mapped to ‘Other’

People Experiencing Financial Disadvantage	Income Level*
*Nil income*	*Low*	*Medium*	*High*
Total Unique Clients, with service open date in period. WHERE Financial disadvantage indicator value is mapped with ‘Other’ in the T&C	Total clients WHERE income level is mapped to ‘Nil income’	WHERE income level is mapped to ‘Low ($1-$599)	Total clients WHERE income level is mapped to ‘Medium ($600-$1000)’	Total clients WHERE income level is mapped to High ($1250+)’

People Experiencing Financial Disadvantage

Income Level*

Nil income

Low

Medium

High

Total Unique Clients, with service open date in period.

WHERE

Financial disadvantage indicator value is mapped with ‘Other’ in the T&C

Total clients

WHERE

income level is mapped to ‘Nil income’

WHERE

income level is mapped to ‘Low ($1-$599)

Total clients

WHERE

income level is mapped to ‘Medium ($600-$1000)’

Total clients

WHERE

income level is mapped to High ($1250+)’

Family Living with Dependent Children Living at Home*
Married/De facto	All excluding ‘Married/De facto’
Total Unique Clients, with ANY service open date in period. WHERE ANY Service has [The number of dependent children is >= 1 AND (relationship status is mapped with ‘Married (registered and defacto)’] OR Family Type is mapped with ‘Two parent family with dependent children’)	Total Unique Clients, with ANY service open date in period. WHERE ANY Service has [The number of dependent children is >= 1 AND (relationship status is NOT mapped with ‘Married (registered and defacto)’] OR Family Type is mapped with ‘Sole parent family with dependent children’)

Family Living with Dependent Children Living at Home*

Married/De facto

All excluding ‘Married/De facto’

Total Unique Clients, with ANY service open date in period.

WHERE
ANY Service has [The number of dependent children is >= 1
AND
(relationship status is mapped with ‘Married (registered and defacto)’]
OR
Family Type is mapped with ‘Two parent family with dependent children’)

Total Unique Clients, with ANY service open date in period.
WHERE
ANY Service has [The number of dependent children is >= 1
AND
(relationship status is NOT mapped with ‘Married (registered and defacto)’]
OR
Family Type is mapped with ‘Sole parent family with dependent children’)

Disability and/or Mental Illness
Total Unique Clients, with ANY service open date in period. WHERE ANY Disability Status is mapped with ‘YES’ in the Types & Categories.

Indigenous Australians
Total Clients WHERE Aboriginal & Torres Strait Islander Status is mapped with ‘Yes’ OR ‘Yes, Aboriginal’ OR ‘Yes, Torres Strait Islander’ OR ‘Both Aboriginal and Torres Strait Islander’

Indigenous Australians

Total Clients
WHERE
Aboriginal & Torres Strait Islander Status is mapped with ‘Yes’

‘Yes, Aboriginal’

‘Yes, Torres Strait Islander’

‘Both Aboriginal and Torres Strait Islander’

People who are culturally or linguistically diverse
Requires Interpreter	Main language spoken at home not English
Total Unique Clients with ANY Service Open Date in period WHERE ANY required Interpreter value is mapped with ‘Yes’	Main language spoken at home is the number of unique client whose Main Language Spoken at Home value is not equal to ‘english’. OR Unknown OR Not Stated OR Not Applicable

People who are culturally or linguistically diverse

Requires Interpreter

Main language spoken at home not English

Total Unique Clients with

ANY Service Open Date in period

WHERE

ANY required Interpreter value is mapped with ‘Yes’

Main language spoken at home is the number of unique client whose Main Language Spoken at Home value is not equal to ‘english’.

Unknown

Not Stated

Not Applicable

People experiencing Family Violence
Family Law	Civil or Criminal Law
Total Unique Clients, with ANY service open date in period. WHERE ANY Family Violence Indicator is mapped with ‘YES’ in the T&C AND problem type map type = Family Law	Total Unique Clients, with ANY service open date in period. WHERE ANY Family Violence Indicator is mapped with ‘YES’ in the T&C AND problem type map type = Civil Law OR Criminal Law

Outer Regional and Remote Clients*
Total Unique clients where ANY Service’s Regional Area = outer regional OR Remote OR Very Remote

Outer Regional and Remote Clients*

Total Unique clients where ANY Service’s Regional Area = outer regional

Remote

Very Remote

Homelessness Indicator
Total Unique Clients, with ANY service open date in period. WHERE Homelessness indicator value is mapped with ‘Yes’ in the Types & Categories.

Definitions

Total Clients
Total Unique clients (excluding Referral clients) WHERE [(the Service Types map type = ‘Legal Advice’ OR ‘Discrete Non-Legal Support’ OR ‘Facilitated Resolution Process’ OR ‘Duty Lawyer’) AND (the Date of Service/Open Date is ≥ Start of Period AND ≤ End of Period)] OR [(the Service Type map type = ‘Ongoing Non-Legal Support’ OR ‘Legal Task’ OR ‘Dispute Resolution’ OR ‘Court/Tribunal’ OR ‘Representation Other’) AND (the Close date ≥ Start of Period AND ≤ End of Period)

Total Clients

Total Unique clients (excluding Referral clients)

WHERE

[(the Service Types map type = ‘Legal Advice’ OR ‘Discrete Non-Legal Support’ OR ‘Facilitated Resolution Process’ OR ‘Duty Lawyer’)

AND (the Date of Service/Open Date is ≥ Start of Period AND ≤ End of Period)]

[(the Service Type map type = ‘Ongoing Non-Legal Support’ OR ‘Legal Task’ OR ‘Dispute Resolution’ OR ‘Court/Tribunal’ OR ‘Representation Other’)

AND (the Close date ≥ Start of Period AND ≤ End of Period)

Gender
M	F	Other
Total Clients WHERE Gender is mapped to Male	Total Clients WHERE Gender is mapped to ‘Female’	Total Clients WHERE Gender is mapped to ‘Other’

Gender

Other

Total Clients

WHERE

Gender is mapped to Male

Total Clients

WHERE

Gender is mapped to ‘Female’

Total Clients

WHERE

Gender is mapped to ‘Other’

Children and Young People aged 24 or under	Age (for comparative purposes)	Older Persons
0-17	18-24	25-34	35-49	50-64	65 & over
Total clients WHERE age is between 0-17 (client selected service open date – client date of birth is between 0-17)	Total clients WHERE age is between 18-24 (client selected service open date – client date of birth is between 18-24)	Total clients WHERE age is between 25-34 (client selected service open date – client date of birth is between 25-34)	Total clients WHERE age is between 35-49 (client selected service open date – client date of birth is between 35-49)	Total clients WHERE age is between 50-64 (client selected service open date – client date of birth is between 50-64)	Total clients WHERE age is between 65+ (client selected service open date – client date of birth is between 65+)

Children and Young People aged 24 or under

Age (for comparative purposes)

Older Persons

0-17

18-24

25-34

35-49

50-64

65 & over

Total clients

WHERE

age is between 0-17 (client selected service open date – client date of birth is between 0-17)

Total clients

WHERE

age is between 18-24 (client selected service open date – client date of birth is between 18-24)

Total clients

WHERE

age is between 25-34 (client selected service open date – client date of birth is between 25-34)

Total clients

WHERE

age is between 35-49 (client selected service open date – client date of birth is between 35-49)

Total clients

WHERE

age is between 50-64 (client selected service open date – client date of birth is between 50-64)

Total clients

WHERE

age is between 65+ (client selected service open date – client date of birth is between 65+)

Refer to the Data Consistency Guide for definitions of Service types such as Discrete Services, Ongoing Services and Community Projects.

C03. Clients by Priority Group (custom)

Overview

Display

Preview

Filters available in this report

Definitions

Acknowledgement of Country

Community Legal Centres Australia is inclusive of everyone in our community