6. New Information

Informations along with referrals are both types of Services in CLASS, and are created from the menu: CLASS > New Intake. The New intake Workflow has five steps but Informations can be created directly from step 1. If Conflicts are found via the various CLASS conflict check methods, users are directed back to Step 1 of Intake, where the only services available will be Informations and Referrals. See more here:

Content by label

There is no content with the specified labels

Content by label

There is no content with the specified labels

By default, the creation of Informations and Referrals in CLASS will not result in the saving of identifiable information such as Names and addresses, or intake Notes. All these will be deleted upon the clicking of 'Saving Service'. However, it is possible to change these default settings under certain circumstances, so if required Centre CLASS Administrators should discuss these settings with the CLASS Helpdesk team. 

The following shows the CLSIS Screens and then explains where the equivalent fields and functions have ended up in CLASS.

 

#

CLSIS field

CLASS screen

CLASS field

Notes

1

information ID

My Services

Service ID

Note name Change

2

Information Date

Intake Step 1 > Service Details

Date of Service

 

3

Problem Types

Intake Step 1 > Service Details

Problem Type

Multiple may be selected

4

Referral To

Intake Step 1 > Referral Details

Referral To (Simple, or Facilitated)

These are split in two.

A Simple Referral is where information is provided by the Centre Worker and the Service User makes contact themselves

A Facilitated Referral is where the Centre Worker assists the Service User with making contact, such as making a call on the users behalf.

6

Outreach Service - checkbox

Intake Step 1 > Service Details

Outreach

Check box not required

7

Outreach Service

Intake Step 1 > Service Details

Outreach

Options in this field will be initially imported from CLSIS. However CLASS Admins will need to ensure this list is kept up to date.

8

Suburb/Town/Locality

Intake Step 1 > Service Details

Suburb / Town

 

9

State

Intake Step 1 > Service Details

State

 

10

Postcode

Intake Step 1 > Service Details

Postcode

 

11

Contact type

Intake Step 1 > Service Details

Contact Type

 

13

Referral From

Intake Step 1 > Referral

Referral From

 

14

Worker

Intake Step 1 > Referral

Assigned to, Created by

There are two equivalent worker fields in CLASS. The Created by field is who created the service. Assigned to is who takes carriage of the service, may be multiple workers.

15

Worker Category

Intake Step 1 > Referral

Not recorded in CLASS

A record of worker position is maintained in the users profile but can't see a place to define a worker type. Presumably this was used to filter by what section someone worked in.. eg womens, tenancy,

16

Notes

Intake Step 1 > Referral

Intake Notes

Intake Notes