22 May 2019

Welcome to the CLASS news bulletin, where we’ll keep you regularly updated on CLASS news, handy tips, issues, fixes, and improvements.

Welcome to the May 2019 issue of CLASS News

Did You Know? CLASS Geotagging

CLASS can report on clients or services by geographic location. 

When a client is provided with a service, the client’s current address is tagged and recorded. This means we know where the client was living when the service was provided, even if they have moved since then. This information can be broken down into different areas including, but not limited to: 

  • Suburb 
  • Postcode 
  • Electoral Boundaries 
  • Statistical Areas 

Though this is more complicated than generating a list of suburbs or postcodes attached to clients, this method of reporting is far more accurate.  

Using this data, it is easy for centres to confirm they are delivering services to areas of the greatest need. This is done via a total or a breakdown of legal service types, or demographics identified in funding agreements. 

For more information about geotagging, click here.

Reminders – Accountability Reports

The end of the financial year is nearly here, and many of you will be starting to prepare accountability reports. In order to assist you, the CLASS team has put together an easy, step-by-step guide on bringing together your accountability reports.

We also encourage you to register for our online training program. These webinar sessions will help you navigate through your accountability reports. To book a session, click the link and look for a dark blue tile titled ‘Accountability Training’. From there, follow the registration process. The next available session is 3:00pm, 4th of June.  

If you are unable to attend the webinar sessions and require further assistance, please contact the CLASS helpdesk.  

Bugs Away

Some State Program Managers (SPMs) have called the CLASS Helpdesk enquiring about the accuracy of some of the CLASS reports when running reports based on geographic data. 

There are three main ways geographic data is aggregated when running reports. These are: 

  1. The whole of your state/ territory 
  2. The centre’s catchment 
  3. The administrative boundary, which has a few different options, including: 

                         a. Local government area 
                         b. State electorate 
                         c. Federal electorate 
                         d. Statistical divisions (e.g. SA1) 

We discovered that there was a bug in the system where, in a small set of circumstances, reports would yield different results depending on the order in which you applied the geographic break down.  
This bug has now been fixed.  
As always, please refer to the User Guide here for help when running any reports.  


We’d like to thank CLASS users for sharing their feedback and suggestions regarding the CLASS system. Your suggestions and feedback contribute to the continued development and usability of CLASS.

If you have suggestions, questions, or feedback; please email us at

Need Help?

Call Helpdesk: 1300 484 498 
Email Helpdesk:
(As always please include your name, centre, state and contact details, so we can get back to you.)

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