We have developed a flowchart to help your staff and volunteers identify when a particular interaction should be recorded as a particular service type – eg an Information, Referral, Legal Advice, Legal Task, Non-Legal Support, or one of the Ongoing Services.
We developed the flowchart using a free site called draw.io. You can play around with the flowchart and customise it for your Centre by following these steps:
We would love your feedback about the flowchart. Email us as email@example.com.