New User / General User CLASS Training

CLASS Training for new users and general users of CLASS from 1 February, 2022.

By watching this video you’ll understand what CLASS is, how to access it, and the benefits of consistent data collection. You’ll also be able to:

  • Log in securely
  • Check conflict
  • Perform a New Intake
  • Understand the Clients / Services / Actions screens
  • Enter Critical Dates
  • Copy Services
  • Enter a Triage record
  • Export clients and services
  • Print from CLASS
  • Flag a client
  • Learn basic filtering
  • Update the address for a service
  • Find our documentation and know how to get help.


Use the timestamps below to skip to the content you’re looking for;


0:00 Welcome

3:26 Overview

4:32 History

6:15 Data Consistency

10:28 Logging in and navigation

15:30 Conflict Checking

19:06 New Intake

40:23 Clients, service and actions

01:04:16 Data consistency guide

01:07:20 Alternate Intake

01:11:00 Copying services

01:15:13 Triage

01:24:06 Critical Dates

01:30:23 Filter Builder

01:33:37 Exporting, printing and flagging

01:41:24 Geolocation and retagging

01:45:44 Finding documentation and getting help

You could even jump over to YouTube where you can click the timestamps in the description, which will automatically take you to the content you need .