Community Legal Centres Australia is custodian of the community legal sector’s National Dataset.
Data is the evidence base for the stories we tell the about the community legal sector and the services we provide nationally. The National Dataset provides reporting capability to national, state and local funding bodies. It also tells the stories of our sector’s service delivery and achievements, our clients and their communities, and charts trends through time and space. We can use this data to advocate changes that benefits people, communities and community legal services across the country.
Nationally, most community legal centres use CLASS (the Community Legal Assistance Service System) to enter client and service data into the National Dataset. Community legal services connect with CLASS in diverse ways. Some enter data directly into CLASS and others transfer data into CLASS from their own Client Management Systems, like Actionstep. Community Legal Centres Australia works with external providers to maintain all CLASS data and to generate de-identified data reports for community legal services within our membership network and for Commonwealth, state, and territory governments.
Each year, the Community Legal Centres Australia ICT team:
Members of the Community Legal Centres Australia network can find useful information and resources on using CLASS and troubleshooting issues, including how to access support from our ICT and Data Helpdesk, on the CLASS and ICT Resources page.
Community Legal Centres Australia produces and maintains the Data Consistency Guide to support centres to improve their data entry practices and increase data consistency. The guide is based on the National Legal Assistance Data Standards Manual and provides guidelines and case studies tailored to the work of community legal centres.
Community Legal Centres Australia works hard across the data lifecycle – from collection to publication – to ensure data is managed effectively, safely, and accurately. The following tables document Community Legal Centres Australia’s work at each stage of the cycle.
Record and entry phase | Outcome |
CLASS (data) training – Provide data entry training to users to ensure data consistency and completeness | Consistency and standardisation |
CLASS data entry improvements – Provide changes to CLASS interface and customisation support for entry | Improved user experience and improved data |
Data requests – Provide answers for data requests that come through the Helpdesk | Improved user support |
Data Standards (Data Standards Manual) – Contribute to, and perform analysis for, the Data Standards Committee to ensure data consistency across the sector | Consistency and standardisation |
Process and analyse phase | Outcome |
Data counting rules – Develop the rules governing how data is counted across the sector, helping all centres to follow the same ‘recipe book’. | Consistency and standardisation |
Data reporting assistance – Assist with National Legal Assistance Partnership (NLAP) reporting and other customised reporting for state and territory Program Managers and peaks | Reduce reporting burden |
Share and publish phase | Outcome |
Input to Advocacy and publications such as Data Snapshot and electoral boundaries | Promote use of National Dataset |
Community Legal Centres Australia also works to improve data integration and data quality across the data lifecycle. Data integration means being able to combine data from various systems in a standardised way so it can be used and analysed as a complete dataset.
We are working on several data integration and assurance projects to:
These foundational data projects will contribute to a strong data framework which will improve the quality and value of community legal sector data and support and reflect the important work our sector does now and into the future.
By focussing on data quality, data consistency and data integration, we are generating an important data legacy. This means the stories we tell of sector achievements will be supported by irrefutable and accessible evidence.
Community Legal Centres Australia acknowledges the traditional owners of the lands across Australia and particularly acknowledges the Gadigal people of the Eora Nation, traditional owners of the land on which the Community Legal Centres Australia office is situated. We pay deep respect to Elders past, present and emerging.
Community Legal Centres Australia is a proudly inclusive organisation and an ally of the LGBTIQ+ community and the movement toward equality.
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