Manager, Domestic and Family Violence Casework Services – Justice Support Centre – Bankstown NSW

Justice Support Centre are seeking an experienced Manager who will oversee the overall management, decision-making and day-to-day operations of the Domestic and Family Violence (D&FV) Casework Services. You will be part of a team delivering a best practice, specialist, trauma-informed model of service delivery to women affected by D&FV and committed to empowering women and children to break the cycle of D&FV.

The services provide adult and child victims of domestic and family violence with support to escape and recover from the abuse, by providing ongoing practical and emotional support to victims­ survivors living through the abuse (BDVS) and victims who wish to leave the abuser and remain in their own home or a home of their choice (SHLV). The services also include delivering financial counselling services to women affected by D&FV. Child clients are considered as clients in their own right and direct services are provided to children. Direct services to children are negotiated and agreed to by the parent client of the service. The Manager exercises a high degree of autonomy and responsibility and is responsible for the overall management, decision-making and day-to-day operations of the D&FV Casework Services.

This role is also a member of the Justice Support Centre leadership team and works closely with other members of the leadership team and the CEO to provide guidance and input on key operational matters affecting the whole organisation. The Manager also provides advice and support to the CEO to develop and support initiatives that promote best practice within the D&FV casework services. The successful applicants will have strong interpersonal and organisational skills, demonstrated understanding of the dynamics, complexities and legal and social welfare consequences of domestic violence and experience supporting people impacted by domestic abuse. Applicants must have a commitment to empowering women and children affected by D&FV, an understanding or willingness to learn the principles of a trauma-informed approach to service delivery, have demonstrated ability to engage effectively with clients from culturally and linguistically diverse backgrounds and have demonstrated ability to engage effectively with clients in crisis. Proficiency in a language other than English is desirable. This position is open to female applicants only. Justice Support Centre considers being a woman to be a genuine occupational qualification for this position under s. 31 of the Anti-Discrimination Act 1977 (NSW).

How to apply

  1. Visit for a copy of the position description, essential and desirable criteria and instructions on how to apply.
  2. Send your covering letter, resume and a document detailing how your skills and experience meet the essential and desirable criteria to
  3. You must address the essential criteria in full. Applications that do not address the essential criteria will not be considered.