Intake Officer – Welfare Rights Centre – Sydney NSW

This role of Intake Officer is to facilitate the intake and assessment of new and existing clients who contact the Welfare Rights Centre via phone, email or in person. This position ensures that all individuals seeking assistance are informed about available services and receive appropriate support in accessing services or obtaining relevant information and referrals. The Intake Officer will collaborate with other staff members in recruiting, training and supporting volunteers involved in intake and administrative tasks. The role monitors data entry in the centre’s client management database and maintains casework management systems. Applicants should have at least six months’ experience volunteering or working in a community legal centre or have previously worked with people who live with social and economic disadvantage.