Webinars and events

Emergence logo

Emergence: Our stories in the next decade is the theme for a series of events and collaborations in 2020 and 2021 culminating in the next National CLCs Conference planned for August 2022. Read more about our theme.

This year we continue to facilitate and co-design online opportunities for professional development, networking, upskilling and strategic discussions. At the same time, we create a shared space for reflection and support so that we can process the experiences and lessons we are learning as a sector.  We are also planning to start integrating some small in-person events later this year, COVID-19 restrictions permitting.

We invite you to join our webinar series, co-created in collaboration with our colleagues and partners across the legal assistance sector as well as other allies. Click on the webinar titles to see details and register.

Some Centres are considering moving to a case management system (CMS) other than CLASS for day-to-day operations.  

This webinar will provide a high-level review and guidance on:  

  • The main case management systems that are currently available on the market,   
  • the extent to which these systems meet the case management needs of a Centre, and;  
  • the sorts of questions and issues Centres should consider when selecting a product.   

The webinar content will be based on the CMS Review conducted by CLCs Australia. Subsequent webinars will cover demonstrations of CSNet and Actionstep.

The first session is limited to CLCs and FVPLSs. Please note the webinar will be recorded and made available in the Members' Portal of our website.

Presenter: Susan Scott, ICT Projects Coordinator – Community Legal Centres Australia

Facilitator: Michelle Cutler, COO – Community Legal Centres Australia

Date and time: Thursday 22 April, 2:00-3:00pm AEDT

Register now

In this webinar, speakers from Gallagher will discuss best practices for mitigating cyber risk, as well as legal liability considerations for companies  and organisations following an influx of remote workers in this rapidly changing environment. 

The key takeaways from this webinar will be: 

  • How to identify and minimise cyber security threats to your remote workforce. 
  • Review the major risks associated with remote workers accessing sensitive systems from outside secure networks. 
  • Understand cyber security risk transfer to protect your business from potential harmful litigation. 
  • Walk away with best practices for prioritising issues reduce the risk of a cybersecurity breach. 

Learn more about Gallagher and their risk management and insurance brokerage expertise here

Speakers: Robyn Adcock, Cyber/Technology Practice Leader and Michael Herron, National Head of Financial Lines – Gallagher

Date and time: Thursday 22 April 2021, 1:00-2:00pm AEST

Register now

CSnet promotes itself as a paperless client information management system which provides a single integrated database for use across multiple programs allowing effective and intuitive administration of all client files and information.

This webinar will involve a demonstration of how how CSnet can support CLCs and FVPLs to:

  • record their service provision
  • support risk management processes
  • create surveys for client feedback and outcome measurement
  • manage client advice and casework files securely
  • run reports on clients / projects and to meet funding requirements.

Co-presented by CSnet and Tenants Queensland (who use the system), this webinar will give the attendees the opportunity to ask questions of either or both.

This is the second instalment of the case management system webinar series which will provide useful background material on case management systems (CMS), including demonstrations of individual systems and the CMS Review conducted by CLCs Australia. A demonstration of Actionstep is planned for May. These webinars will be of interest to any Centre considering moving to a case management system (CMS) other than CLASS for day-to-day operations.  

Please note that neither the CMS Review nor this webinar series constitute  a comprehensive assessment of CMSs. A Centre should still undertake a tender process when selecting a system to meet their needs. CLCs Australia does not endorse any individual products, vendors or their agents.

Please note the webinar will be recorded and made available in the Members' Portal of our website. 


Penny Carr, CEO – Tenants Qld

Mandy Doon, Co-founder and Executive Director –CSnet

Facilitator: Susan Scott, ICT Projects Coordinator –CLCs Australia

Date and time: Thursday 29 April, 2:00-3:00pm AEDT

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Actionstep is a complete legal practice management system, built in the cloud, with workflow at its heart. Actionstep gets rid of legal centre administrivia and simplifies how you work. So you always have the headspace and time to serve your clients well. 

In this webinar, Actionstep provides a demonstration of how community legal centres across Australia like Consumer Law Action, Mental Health law Centre, Bayside Community Legal, and others use the platform to supercharge their daily operations with powerful 'Workflow' technology.

Take advantage of utilising a CLC-specific case management platform to manage inquiries up close. Built-in reporting for legal and non-legal work, with deadline management, provide a birds-eye view of your Centre with the ability to drill down into specific areas. 

This webinar covers:

  • An introduction to Actionstep platform
  • Pain points and requirements
  • The value proposition
  • Reporting and integration with CLASS
  • Help getting started.

Facilitator: Susan Scott, ICT Projects Coordinator – CLCs Australia

Presenter: Tyler Bannerman – Actionstep

Date and time: Thursday 13 May, 2:00-3:00pm AEDT

Register now