Data and research news - February 2021


We have incorporated your suggestions for a clearer definition of turnaways and would love your feedback on this draft version.

The main changes are:

  • Adding a section at the beginning explaining why turnaways are important
  • Clarification that turnaways are counting services not people
  • Changing the Reason for referral to Reason for referral or refusal (to accommodate situations where no referral can be made)
  • Breaking down Centre does not offer service or Centre does not have capacity to deliver service into discrete and ongoing services, to allow capture of data about lack of ongoing services
  • Adding Person is banned or otherwise excluded
  • Adding Outside other eligibility guidelines

Turnaways are an important measure of unmet legal need, and the data we collect informs our advocacy for more funding for the sector. Thanks very much to those of you who provided feedback on the earlier draft that we published in the November issue of CLASS news. 

Please send any feedback to [email protected] by 20 March 2021.
We plan to finalise this definition and make changes to CLASS in April 2021.

Ongoing legal support services

As we reported in January, we have added the Ongoing Legal Support Service Type to CLASS. This new Service Type was added to the National Legal Assistance Data Standards Manual in September 2020.

Click here for more information, or if you have any questions about the Ongoing Legal Support Service Type please contact our data team on [email protected]

NLAP reporting changes to CLASS

We recently made a number of changes to CLASS required for the 11 March 2021 NLAP report. For example, the Family and Domestic Violence and Financial Disadvantage indicators in report N03.1 now have a filter that allows you to more easily generate this data by civil, family, crime and legal system law types. More information.

National Legal Needs Dashboard

Check out the new National Legal Needs Dashboard, developed by the Law and Justice Foundation of NSW, that you can use to help plan legal services. It includes ABS and Centrelink data that can be broken down in different ways to identify potential legal need in your communities.

Community Legal Centres National Picture, 2018-2019

You can also access the Community Legal Centres National Picture 2018–19.  The snapshot is broken down by type of services and client demographics for each State, and on a National basis.