S04.1 Services by High Level Problem Type

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Catchment (for Centres)

Overview

Previously known as: CA4 - Services by High Level Problem Type

Purpose: This report displays a number of different types of services provided in a period, divided between three Law Types (Family Law, Civil Law and Criminal Law), and then further broken down into High Level Problem types (listed below) included in each Law Type. Note that some numbers can appear as decimals if multiple problem types can be attached to a service (see in the Notes section).

Report Type: Standard

This is part one of three reports that make up S04. This report, S04.1, focuses on all services to individuals except representation services. For representation services (S4.2) click here, and for services to the community (S04.3), click here.

Preview

Due to large number of data the report can run for multiple pages. 

The following should be considered when analysing this report

Notes

  • This report is a service count. There may be multiple services per client relevant in this report.

High Level Problem Types

Civil Law
Child protection Injury compensation
Consumer Mental health law
Consumer credit Motor vehicle property damage
Credit and debt Neighbourhood disputes
Discrimination Proceeds of crime
Domestic violence protection orders Social security
Employment Veterans entitlements
Environment Victim compensation
Guardianship for adults Wills and estates
Health Other services for victims of violence
Housing

Other civil law problem type

Immigration Law  

 

Family Law
Child representation/Independent Children’s Lawyer Parenting arrangements
Child support Spouse maintenance
Divorce de-facto separations and/or annulment Surrogacy
Domestic/Family violence Other family law problem type
Family law property  

 

Criminal Law
Abduction Prohibited and regulated weapons and explosives offences
Acts intended to cause injury Property damage
Drug importation Public order offences
Environmental pollution Robbery extortion and related offences
Fraud, deception and related offences Sexual assault and related offences
Homicide and related offences Theft and related offences
Illicit drug offences Traffic and vehicle regulatory offences
Miscellaneous offences Unlawful entry with intent/burglary break and enter
National Security offences Robbery, extortion and related offences
Offences against government procedures government security and government operations Other criminal law problem type
People smuggling  

 

Referrals

  •  Referrals can be made as a stand alone service or as part of another service, as seen in the screenshots below. Total number of referrals in reports equals the amount of selected options in the Referral To (Simple or Facilitated) fields of all services that were delivered in the reporting period . Numbers will now also include the amount of standalone referral services without anything specified in the Referral To (Simple or Facilitated) fields. This report counts each referral by combining Simple and Facilitated Referrals. Future reports will distinguish between these types.

  • From a new intake, one can make referral as a standalone service.


    One can also select a different service type, such as Legal Advice, and put down information for simple or facilitated referral performed as part of another service. For example, on a Legal Advice you may select 2 organisations in the Referral To (Simple) field, and 1 organisation in the Referral To (Facilitated) field. This is considered as 3 referrals.

 

  • Referrals can appear as decimal numbers in reports that are in relation to problem types, as seen below.
  • This is because multiple problem (law) types can be attached to a single service, as seen below.


    Here, three problem types are attached to a service. Child support review of assessment, tenancy services, divorce, and sexual assault and related offences. This means that for reporting purposes of C07, one referral service will be divided between Family Law, Civil Law, and Criminal Law, adding 0.3 to each problem type, which results in decimal figures.

Definitions

Law Type

 

High Level Problem Type

Information

Referral

Legal Advice

Discrete Non Legal Support

Ongoing Non Legal Support

Legal Task

Facilitated Resolution Process

e.g. Civil Law

e.g. Housing

Number of Services where:

Service Type equals 'Information'

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

 

Amount of selected options in the Referral To (Simple or Facilitated) fields of all services that were delivered in the reporting period 

EXCLUDINGCourt/Tribunal, Other Representation AND Dispute Resolution

AND

for Discrete services

Date of Service is between start of period AND end of period

for Ongoing Services

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Number of Services where:

Service Type equals 'Legal Advice'

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

Number of Services where:

Service Type equals 'Discrete Non Legal Support'

AND

Date of Service is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Housing

 

Refer to the Data Consistency Guide for definitions of Service types such as Discrete Services, Ongoing Services and Community Projects.