N03.1 NPA - Services by Law Type

The National Partnership Agreement (NPA) is one of the primary sources of CLC funding. The NPA requires a number of specific reports. This page provides an overview of the Performance Indicator, as required by clause 17(e) of the NPA.

Please note: Prior to June 2017, this was clause 17 (d).

NPA 17 (e)

the number of legal assistance services delivered (comprising: information and referral; legal advice; legal task; duty lawyer services; dispute resolution; court/litigation and other representation; and community legal education), disaggregated by service type and law type

This NPA requirement is split into two reports - services to individuals and services to the community. Report N3.1, and this page, refers to services to individuals. Click here for information about N3.2 - Project Services [to the Community] by Law Type.

Purpose: Display the number of services provided, relating to law type (Family, Criminal or Civil). NB. If a service has multiple law types (due to multiple problem types) it will be counted under each of those law types. See notes below for further details.

Report Type: Drilldown

Filters

As the NPA reports are designed for specific use, there are set filters that should be used. 

Filter

Detail
Start Date

 
End Date

 
Funding Categories

All CLSP Funding Types

The Start and End Dates will be 1 July to 31 December for the next reporting period (early 2018).

Characteristics

The Services considered in this report are (alphabetical order):

  • Court/Tribunal
  • Discrete Non Legal Support
  • Dispute Resolution 
  • Facilitated Resolution Process
  • Information
  • Legal Advice
  • Legal Task
  • Other Representation
  • Referral

The Law Types included are:

  • Family
  • Civil
  • Criminal
  • Legal System and Legal Help

 

Notes

  1. The services (columns) are ordered alphabetically.
     
  2. Referrals are a new service type in CLASS and the NPA requires Referrals to be included in this report. As current data entry practices do not require or provide for a problem type/law type to be recorded against each referral made, for the purposes of reports, we apportion the number of referrals across the number of problem types recorded. 

    For example, if a service has 3 problem types (2 Family, 1 Civil) and 1 referral, it will distribute the referral across Family and Civil Law in a 2:1 ratio. That is, 0.66 referral will be counted in Family Law and 0.33 referral counted in Civil Law. 

    As such, referral counts may include decimal points. The total figure should be a whole number. Please provide suggestions or feedback on how to change the report, or how to record referrals in CLASS to the Helpdesk.
     
  3. The NPA report requires services by law type. However, to provide maximum flexibility and utility while the remaining reports (Batch 2) are finalised, high level problem type is also included. This also highlights the functionality available in drilldown reports.

    The default view includes high level problem types. To show law type only, click and drag 'problem type' into the 'drop filter fields here' space. Examples are shown below.
     
  4. You can also filter the report by law type, problem type or service type. For example, to display representation services only:
    1. Select the funnel icon in the 'Service Type'  heading
    2. Untick the 'Show All' box
    3. Tick Court/Tribunal, Other Representation and Dispute Resolution
    4. Click OK

 

Example Report - including high level problem types

 

Example Report - by law type only

 

Definitions

Shown below are the definitions used for a discrete service, an ongoing service and referral.

 

Discrete Service, e.g. Legal Task

Ongoing Service, e.g. Court/Tribunal

Referral
Civil

Count of services where

Service Type equals 'Legal Advice'

AND

Open Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Civil Law

Count of services where

Service Type equals 'Court/Tribunal'

AND

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Civil Law

Total number of referrals in reports equals the amount of selected options in the Referral To (Simple or Facilitated) fields of all services that were delivered in the reporting period. Numbers will now also include the amount of standalone referral services without anything specified in the Referral To (Simple or Facilitated) fields 

FOR all service types, where

(for discrete services)

Open Date is between start of period AND end of period

(for ongoing services)

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, recorded on the service is mapped to Civil Law
Family

Count of services where

Service Type equals 'Legal Advice'

AND

Open Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Family Law

Count of services where

Service Type equals 'Court/Tribunal'

AND

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Family Law

Total number of referrals in reports equals the amount of selected options in the Referral To (Simple or Facilitated) fields of all services that were delivered in the reporting period. Numbers will now also include the amount of standalone referral services without anything specified in the Referral To (Simple or Facilitated) fields 

FOR all service types, where

(for discrete services)

Open Date is between start of period AND end of period

(for ongoing services)

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, recorded on the service is mapped to Family Law
Criminal

Count of services where

Service Type equals 'Legal Advice'

AND

Open Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Criminal Law

Count of services where

Service Type equals 'Court/Tribunal'

AND

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Criminal Law

Total number of referrals in reports equals the amount of selected options in the Referral To (Simple or Facilitated) fields of all services that were delivered in the reporting period. Numbers will now also include the amount of standalone referral services without anything specified in the Referral To (Simple or Facilitated) fields 

FOR all service types, where

(for discrete services)

Open Date is between start of period AND end of period

(for ongoing services)

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, recorded on the service is mapped to Criminal Law
Legal System & Legal Help

Count of services where

Service Type equals 'Legal Advice'

AND

Open Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Legal System and Legal Help

Count of services where

Service Type equals 'Court/Tribunal'

AND

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Legal System and Legal Help

Total number of referrals in reports equals the amount of selected options in the Referral To (Simple or Facilitated) fields of all services that were delivered in the reporting period. Numbers will now also include the amount of standalone referral services without anything specified in the Referral To (Simple or Facilitated) fields 

FOR all service types, where

(for discrete services)

Open Date is between start of period AND end of period

(for ongoing services)

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, recorded on the service is mapped to Legal System and Legal Help
Total

Count of services where

Service Type equals 'Legal Advice'

AND

Open Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Civil Law OR Family Law OR Criminal Law OR Legal System and Legal Help

Count of services where

Service Type equals 'Court/Tribunal'

AND

Close Date is between start of period AND end of period

AND

Problem type, or one of the problem types, is mapped to Civil Law OR Family Law OR Criminal Law OR Legal System and Legal Help

 

Refer to the Data Consistency Guide for definitions of Service types such as Discrete Services, Ongoing Services and Community Projects.   

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